Corporate Mission
To Serve Our Agents with Integrity

Focusing on the fundamentals of our business means concentrating on our agent's ability to survive and compete in today's marketplace. Asking questions and then listening to the answers keeps us responsive to our agent's expectations and nurtures long-term relationships.

We remain committed to the quality enhancements necessary to best serve our agents needs. We believe the best way to predict the future is to create it. In November of 1997 BAIL USA, INC, purchased an interest in Seneca Insurance Company of New York, "enabling us to maintain a stable future for our agents".

We are focused on making it easy to do business with us. An integral part of our success lies in the fact that we offer a level of technology and service that meets our agent's needs and expectations.

Our market mission: To achieve and maintain a dominant position in the surety market place.

Our financial mission: To maintain a favorable balance of debt to equity and key financial ratios.

Our operations mission: To provide an operational infrastructure that makes it easy for our agents to do business with us, while maintaining profitable underwriting controls.

Our strategies are basic - the kind that work.

Agent Services: "Service is the lifeblood of any organization. Everything flows from it and is nourished by it. Customer service is not a department...it's an attitude."

Communication: Communicating with our agents is the secret to our success," if we don't take care of our agents someone else will."

Change: Constantly adapting to changes within our market to best serve our agents; "Without change there can be no breakthroughs...without breakthroughs there can be no future."

Innovation: "Everything that can be invented already has been. This statement was released in 1899 by the U.S. Patent Office. If these 'experts' ran the world we would still be sitting in the dark. It is our responsibility to shatter outdated thinking and explore the realm of the untested; it is here that breakthrough opportunities are waiting to be discovered."

Leadership: "A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the quality of his actions and the integrity of his intent".

Teamwork: The ability to pull together with our agents toward a common goal becoming responsive to their needs. "Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has."

Fundamental to our corporate strategy is the realization that relationships clearly effect the bottom line. We remain committed to the quality enhancements necessary to best serve our agent's needs.